Don’t opt for iPage for any of your Hosting requirement and read my review to know why. All the positive reviews of iPage are by affiliates pushing their offers
Issue 1 – At times site becomes slow
Yogin always told me that he is experiencing site as slow quite often but when I checked I could not see anything like that but that may be because I don’t spend hours on his blog like he does. I even tried chatting with the tech support team but then you can never get the chat people understand what you mean by slow. They will always reply they could not replicate your problem.
Issue 2 – Bad control panel experience
Horrible control panel which is still a beta but their beta is not like other Beta you expect. Their control panel have their own File Manager where you cannot unzip a zipped file and for doing that you have to take some other path. I expect to upload a zip file using FTP and unzip using file manager. They have unzip option which is almost impossible to find. It is under some archive gateway.
Issue 3 – Horrible Support
Techy things like archive can be dealt with if you have good support but I just saw a horrible support. As always I will show you some horrible replies by the support team once again.
Site was down from 21st Jan, 2011. Once I saw my site down I started a chat and the person I talked with saw my site down and so he created a support ticket and you can see the details of the ticket here.
See the timing when I created the ticket and when it was resolved. On 21st Jan the issue started and it was resolved on 24th Jan 2011.
Now this is not all. The actual comedy happens in the next ticket which I created few hours after I reported the issue through chat.
You see in the first image that my site was down from 21st Jan 2011 and on 22nd Jan 2011 you see me creating a second support ticket and see the last response to the second ticket in the second image. They tell me that they cannot do anything because it is a WordPress site. Unless you opt to use any script supported by iPage (they don’t support any as far as I know) you should never be using them. BTW they provide WordPress and Joomla as a third party application and this is not what they mean by support.
The person responding Sonny Reyes acts like everything is working fine for my site and it is just my WordPress installation that has the issue. The tech team have no idea if php is working or not for my site and the person who is replying has signature as Technical Specialist. Sorry Sonny and nothing personal against you.
Once I got the message from iPage on 22nd I decided to dump iPage and started my search for other best shared hosting provider for WordPress. I wanted to go from my list of best hosts and once I saw BlueHost among the recommend hosts by WordPress.org itself, I moved to Bluehost.
I don’t recommend iPage for WordPress (Read hosting) but use BlueHost instead for all your shared hosting needs.
Further Reading …