Freelancer doesn’t have to deal with tough clients by choice but you realize client is tough only when you work for them.
As a freelancer, you choose your clients and so you don’t have to deal with tough clients by choice but you will realize a client is tough only when you have started working for them and there are some common mistakes that freelancers make when dealing with such tough clients.
Let me share some of the common mistakes that freelancers make when dealing with such clients.
1. Don’t ignore clients
Every once in a while you will have one of those clients who will have tons of criticism but nothing as far as positive criticism goes. You have to deal with them for sure but not with ignorance.
If you ignore them, they will come more hard ar you and it will make the situation even worse. In fact, it is totally opposite of ignorance that can help you come out of the situation faster.
Reduce the cost of the project or even reduce the requirements and the cost. But if you don’t communicate about it, things can out of hand soon.
2. Don’t show Anger
Anger is never a solution to any problem and can ruin any personal or professional relationship.
Anger can be shown even in emails and so don’t try to compose an email or write a reply when you have an angry mood.
Avoid interacting at that very particular moment. Avoid doesn’t mean ignore but taking an hour or two off or even replying the next day may help you to avoid the angry tone in emails.
3. Accept your mistake
You can be wrong and there is no harm in accepting it. Let your ego be put to trash and stick your neck out and apologize.
Here is one of my clients where I had a quote that made the client go bizarre.
Immediately in my response, you will see I apologized and explained to him everything. He is now one of my regular clients.
You can read a similar story about Jennifer Winter at themuse.com. Accepting your mistake and then compensating the client for your mistake always help.
4. Don’t be emotional
Clients will move on and so do you. There are some clients where you will have done everything good about it to keep them as a long-term client but there will be a situation when the client may not need what you have to offer.
Avoid being emotionally attached to them.
Being friend is fine and I am friends of some of my clients with whom I have not worked for few years but it doesn’t mean I take their decision of not working with me emotionally.
Even clients who remember me in their dire situations only and I am fine helping them out for a much higher price.
5. Never say Never
It’s ok to say no to clients but avoid using the word never.
I will never work for you or I don’t like working for you. Use an excuse like busy with other projects or is not taking any more projects currently.
Even when clients have payment issues, don’t use statements like “You never make payments on time” but use a polite language like “You consistently fail to make payments on time”.
Further Reading …