Some clients are not so easy going. So here are some of the best ways to handle the negative feedback left even by not so easy going clients?
There can be various different reasons why a client may leave a negative feedback about your freelancing services. If you take the perspective of the freelancer, it may not seems genuine and clients are often difficult to please. Some clients are tough to please but often clients aren’t so tough going. So what is the best way to handle those negative feedback left even by not so easy going clients.
The Root Cause of the Problem
A client has registered on Upwork, has verified his profile and credit cards for a reason. They are looking for some services. All the clients won’t be sure about what it may cost and often clients provide a small budget to make sure they aren’t ripped off.
Looking at a random project response, it is a case where freelancer applied to the project without getting into much detail about the client requirements and client hired the freelancer assuming they understood the requirements.
As a freelancer, if you are responding to a project with a proposal with samples and without any questions, the client is bound to assume you understand the requirements and most of the client may not know that you have are copy pasting the proposal.
In my decade-long career as a freelancer, I never had a single bad review left by a single client and if you go through the client requirements and write a template based proposal, you take the root cause of bad feedback out of the equation. You ask questions prior to being hired and not after and decide if you can do the job within the client’s budget or not.
Ask for Change
Share your side of the story with the client and often they want the task to be completed.
The change of feedback can only be done by the client and not by the Upwork. Use your best relationship-building skills to get the outcome of the project that is not so bad for either of you.
It doesn’t mean that client can threaten you with a bad feedback or can take advantage of you and ask to work for more than what was agreed upon. If you don’t trust a client or they’re trying to screw you, make sure you only communicate via email so you have records and can take it to Upwork and report a client.
Own the Feedback
You have the feedback on your profile and if there is nothing that can be done about it, own the feedback and instead of making excuses about why the client is at fault on the issue, it is better to take it with a pinch of salt and move on.
Other clients reading your profile do not know about the exact issue but if you thrash the client and show them at fault, shows your character. Apologizing or taking it positively is also an option.
One can always write
Client wasn’t clear about his requirements and I could have asked the right questions to make his requirements clearer. Thanks for an eye-opening feedback and it was a good learning experience for me and help me be a better freelancer going ahead.
What could have been done well from client’s point of view isn’t the right way to respond to negative feedback but how such feedback has made you a better freelancer. This helps future client confidently work with you.
No client will scroll very old feedbacks. Try grabbing few smaller jobs from new clients and ask them for an honest feedback and the old feedback will soon be buried under and become irrelevant.
Further Reading …